1. Introduction
This section of our website is designed to help you understand what we do with information about people, referred to as “personal data”. When you book parking using Gatwick Holiday Parking we will process personal data:
- To process and administer your booking
- To provide the service, for example to give you access to the car park, and to record your arrival and departure
- For marketing purposes
You can click on a link above to view more information, including what personal data we process for that purpose, our legal basis for processing it and who we share it with. The data controller of your information is Gatwick Airport Limited (company number 01991018) of 5th Floor, Destinations Place, Gatwick Airport, Gatwick, West Sussex RH6 0NP, United Kingdom. If you have any questions or concerns about the information on this page, or about what we do with personal data, you should email us at dpo@gatwickairport.com, or to write to us at the above address, for the attention of the data protection officer.
2. How is personal data used to process and administer your booking?
Where you book parking we use personal data to process and administer your booking, including: to reserve your parking/product, to send your booking confirmation, to send you service information such as expiry reminders or traffic information, to ensure your car is ready for collection (e.g. for Valet Parking if your flight is early or late), to store your preferences for future bookings and for our internal accounting and business administration purposes.
• What personal data is used, and where is it obtained from?
• We use your name, address, vehicle registration plate (for car parking products), mobile phone number, email address, flight details and payment card details.
• What is Gatwick Airport’s legal basis?
• Our legal basis for processing is that this processing is necessary for us to perform our contract with you to provide with you these services.
• Is personal data shared with anyone to achieve this purpose?
• We will also share your personal data with the third party technology providers we have engaged with to operate parts of our eCommerce website and/or parking systems,. Examples include the companies that host our systems, our payment providers and car park operators.
• How long does Gatwick Airport keep personal data for this purpose?
• We keep this personal data for up to a maximum of seven years.
3. How is personal data used to provide the service, for example to give you access to the car park, and to record your arrival and departure?
When you arrive at the car park entrance, automatic number plate recognition cameras will take a picture of your car. Depending on lighting, window tinting and other conditions, that picture can incidentally include a picture of one or more of its occupants. We use this picture to recognise your vehicle registration so we can grant you access to the car park and record the condition of your car on your arrival. We use the same technology, for the same purposes, when you exit the car park.
• What personal data is used, and where is it obtained from?
• We only use the photos taken by our automatic number plate recognition cameras.
• What is Gatwick Airport’s legal basis?
• To the extent we use these photos to allow you to enter and exit the car park, our legal basis is that the processing is necessary to perform our contract with you, without which we would not be able to offer you parking services.
• To the extent we use these photos to record the condition of your car, our legal basis is our legitimate interest in bringing or defending legal claims.
• Is personal data shared with anyone to achieve this purpose?
• We will share your personal data with the third party technology providers we have engaged to operate the car parks and automatic number plate recognition systems on our behalf, but only if they need to have it in order to do their jobs for us.
• We may also share personal data collected by our automatic number plate recognition systems with the security services, DVLA or other relevant authorities for security purposes and detection and/or investigation of crime.
• How long does Gatwick Airport keep personal data for this purpose?
• We retain the automatic number plate recognition photos for no more than one year, unless we need them in connection with a claim that has been, or we believe will be made.